At Fable Signal, we want you to feel comfortable and confident when shopping for your favorite rings. If you are not fully satisfied with your purchase, our Refund and Returns Policy explains how to request a return or refund.
Please review the following guidelines before sending any items back.
1. Return Eligibility
You may request a return within 30 days of receiving your order, provided that the following conditions are met:
- The item is unused and in its original condition.
- The ring has not been worn, altered, resized, or damaged.
- The original packaging and any included accessories are retained.
- Proof of purchase or order information is available.
For hygiene and product protection reasons, items that have been worn or altered may not be eligible for return unless they arrive damaged or defective.
2. Non-Returnable Items
Certain items may not be eligible for return, including:
- Products showing signs of wear or misuse.
- Personalized or specially customized items, unless defective.
- Items damaged after delivery due to improper handling.
- Products returned without prior approval.
- Gift cards or other items identified as non-returnable at the time of purchase.
This list does not limit any mandatory consumer rights that apply under relevant law.
3. How to Request a Return
To initiate a return, please contact our customer support team at:
inquiriesupport@fablesignal.com
Please include the following information:
- Your full name.
- Order number.
- Name of the item you wish to return.
- Reason for the return.
- Photos of the product, if applicable.
Our team will review your request and provide return instructions if your request is approved.
Please do not send items back to the sender’s address without receiving return instructions from us.
4. Damaged or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible after delivery.
We may request photographs or other relevant information to help us assess the issue and determine an appropriate solution, which may include a replacement, repair where available, or refund.
5. Return Shipping Costs
Unless the item is defective, damaged upon arrival, or incorrectly supplied, customers may be responsible for return shipping costs.
If the return is due to an error on our part or a confirmed product issue, we will review the appropriate shipping arrangements with you.
Original shipping charges may not be refundable unless required by applicable law or otherwise agreed upon.
6. Refund Processing
Once your returned item has been received and inspected, we will notify you of the outcome.
If your refund is approved:
- The refund will generally be issued to the original payment method.
- Processing times may vary depending on your payment provider.
- It may take several business days for the refunded amount to appear in your account.
We will communicate with you if any issue affects the processing of your refund.
7. Exchanges
If you would like to exchange a ring for another size or design, please contact us before returning your item.
Exchanges are subject to product availability and eligibility under our return conditions.
Depending on the circumstances, you may need to place a new order after your return has been approved.
8. Late or Missing Refunds
If you have been notified that your refund has been processed but have not received it:
- Check your original payment account.
- Contact your bank or payment provider.
- Allow additional processing time where applicable.
If the issue continues, please contact us at inquiriesupport@fablesignal.com for further assistance.
9. Contact Us
For return requests, refund questions, or assistance with an order, please contact:
Fable Signal Customer Support
Email: inquiriesupport@fablesignal.com
We appreciate your understanding and look forward to assisting you.